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BlackBerry® Enterprise Service 10

Posts: 1
Registered: ‎12-10-2009
My Device: Not Specified

Address Book/Contacts Lookup Issues

We recently upgraded to BES 5.0 and one issue that I haven't been able to resolve is regarding the Address Book. 


When a user is in their email on the device and tries to create a new email or forward an existing email, they type a few letters of the name and we get a message saying "This entry has no email".  We do it again, this time choosing Lookup, and it comes back with the an email address.


Am I missing a setting someone in the BES interface that will force lookups to happen directly against the Global Address List?  I know there are email addresses on the contacts in Outlooks contact folder, so I don't understand why it doesn't find them without performing a lookup.  The name shows up on the screen, like it knows it's there, but fails to find an email address. 


I hope that  makes sense.  Thanks in advance for any advice.