Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
Posts: 31
Registered: ‎04-24-2013
My Device: Blackberry Z10 | STL100-2 | 10.1.0.2354
My Carrier: T-Mobile Germany
Accepted Solution

After BES 10.1 Update Problem with Licenses

I updated today my bes 10 Server to the version 10.1.0.44.

i also updated my Blackberry Z10 to version 10.1.0.1720

After i checked that i have to retrade-in the licenses from bes10 to bes10.1 i trade them, again!!!! (trade before from bes5 to bes10)

 

I got the new Key i entered it in the BES webadmin and tried to activiate a User.

and now i got a error message on the Z10 "Device activtion can´t be completed because the server is out of licenses. For assistance, contact your administrator"

 

Also the new licenses looks really strange because before i saw how many licenses i have how many was in use but now nothing

 

Did anybody know that to do for fix this issue?

 

bes10.1-licenses.jpg

Blackberry Z10 | STL100-2 | 10.1.0.2354
BDS 10.1.1.20
New Contributor
Posts: 7
Registered: ‎05-16-2013
My Device: Z10
My Carrier: EE

Re: After BES 10.1 Update Problem with Licenses

Hi,

 

With the advent of 10.1, all of the licensing is now done under the Blackberry Management Studio and not through the Admin Console for BDS as it was previously...

 

Caught me out yesterday as well! :-)

 

Andrew

Highlighted
Contributor
Posts: 31
Registered: ‎04-24-2013
My Device: Blackberry Z10 | STL100-2 | 10.1.0.2354
My Carrier: T-Mobile Germany

Re: After BES 10.1 Update Problem with Licenses

Thank you for the quick Answer!!

I thought the Management Studio is gone because he uninstallled it on the Update

 

But now i was able to active my device

Blackberry Z10 | STL100-2 | 10.1.0.2354
BDS 10.1.1.20