10-12-2009 08:46 PM
I just did a migration to new a 5.0 server from a 4.1.6 server and I seem to have lost the ability to open PDFs and TIFFs when they are attachments. Is there something I forgot to do or install to allow my users to open these file types? I've checked and Office Documents seem to open ok.
10-14-2009 11:26 AM
Did you apply MR2. You can check the distiller settings in the Administration Console to make sure all attachments are enabled.
Make sure that the attachment service is started in Windows Services. Try opening the attachment in the Server Configuration Panel under the Attachment tab to see if the BES can convert the attachment
10-14-2009 11:41 AM