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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎01-04-2010
My Device: 8830
My Carrier: bell mobility

BAS 5.0.1 login in error

Having trouble with a repaired install of BES 5.  It appears to be an LDAP problem.  I have verified that the password is correct and I also at MR1. Time slew etc are not an issue. During install the query and test was verified for LDAP.  I get the following error:

LDAP: error code 32 - 0000208d: nameerr: dsid-031001a8, problem 201 (no_object), data 0 best match of: ^^^ctrl-10^^^^^^ctrl-9 .........

Need help as I losing hair fast.

 

Mike

Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: BAS 5.0.1 login in error

[ Edited ]

So you're having trouble logging in? Can you try to log in and take a look at the BAS-AS log?

 

Are there any exceptions in there?

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.
New Contributor
Posts: 2
Registered: ‎01-04-2010
My Device: 8830
My Carrier: bell mobility

Re: BAS 5.0.1 login in error

[ Edited ]

Actually looks like two errors.  The first one is an old server, the second is the ldap error.  Hopefully you can shed some light on this.

 

(01/07 06:23:31:380):{WorkManager(2)-131} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2017] {u=SystemUser, t=133715} _getMDSSProxyWithConnectionByServiceInstanceID  Failed to connect to MDSS with service instance Id=22 - com.rim.bes.basplugin.mdss.webservice.proxy.securetransport.UnknownMDSSHostException: MDSSProxy unknown host: oldserver.DOMAIN.ca

(01/07 11:30:20:671):{http-BES.DOMAIN.ca%2F10.2.1.182-443-3} [com.rim.bes.basplugin.activedirectory.LDAPSearch] [INFO] [ADAU-1001] {u=SystemUser, t=187922} performPagedLDAPSearch problem performing LDAP operation: url=ldap://ldap.DOMAIN.ca:3268 base=ldap://ldap1.DOMAIN.ca:389 filter=(&(objectClass=user)(objectCategory=person)(|(sAMAccountName=USERXXX)(userPrincipalName=userxxx))) scope=2error=javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001A8, problem 2001 (NO_OBJECT), data 0, best match of:^^^ctrl-10^^^^^^ctrl-9^^^''^^^ctrl-10^^^^^^ctrl-0^^^]; remaining name ''

New Contributor
Posts: 2
Registered: ‎01-14-2010
My Device: Bold 9000
My Carrier: 3 Mobile

Re: BAS 5.0.1 login in error

I am also getting this exact LDAP error after a repaired 5.0.1 installation.

 

The LDAP query works against the target server if i put in a custom search in ADUC. Has anyone had any luck with this ?

 

 

Retired
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: BAS 5.0.1 login in error

Looks like you both may be affected by this issue. Take a look at this article and give the workaround a try:

 

KB20406 - "The username, password, or domain is not correct. Please correct the entry." error when t...

 

 

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.