06-21-2011 06:14 AM
I'm trying to configure our BAS so that wired device software updates can be rolled out via the central console (if required) and have been referring to the following guide, from page 32 onwards:
Everything worked as described until I got to page 36, accessed the BAS console and connected my phone via USB cable. The phone is recognised under 'Attached devices', but when I click on 'Device software' I get the following error:
I have a 8520 handset and have assigned the software configuration in BAS to my user\device, as described in the guide.
I've stepped back through the document, but don't appear to have missed anything. Any ideas?
06-27-2011 10:59 AM
Is the software configuration that you assigned showing up as Resolved in the BlackBerry Administration Service? If not, click on the little Eye icon to see any conflicts.
06-30-2011 06:03 AM
Could you elaborate on this, please? I'd like to check but need to know exactly where to look as the eye icon appears all over the place and I can't find one that implies that the device software is resolved or not.
06-30-2011 09:05 AM
06-30-2011 11:48 AM
As it's Device Software rather than an Application that were looking at here, it wasn't listed under 'View resolved applications' or the neigbouring tab. If I look at the 'Device Software bundle' itself, I can't see the eye symbol on any of the various sections that reference it
This post discusses the same error and doesn't seem to have been resolved, so I might just have to live with it:
Thanks again, the help is much appreciated.