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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎12-07-2009
My Device: Not Specified
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BAS - Unassigning a device from a user

Hi All,

 

Apologies if this has already come up as my search came up with nothing.  I am new to the world of BES/BAS and although I have been able to assign a BlackBerry device I would like to know how I can unassign a device from a user.  There appears to be nothing in the admin guide so I am baffled by how this should be done.

 

Thanks in Advance,

 

G

Contributor
Posts: 12
Registered: ‎07-21-2009
My Device: Not Specified

Re: BAS - Unassigning a device from a user

Option #1 - Delete user from BES and then add the user back in without Activation (if you want the User to have a BES Account). If the device is Activated for another user is will wipe clean.

 

Option #2 - Connect the device to you local computer and select the option in BAS to manage connected devices. You can then remove user data from the current device.

 

When I reassign devices I simply activate under another user account and it clears all previous data. The user account remains on the BES with no PIN assigned.

 

Hope this helps

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New Contributor
Posts: 2
Registered: ‎12-07-2009
My Device: Not Specified

Re: BAS - Unassigning a device from a user

Thanks for your response.

 

We have given this a go and it works.