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BlackBerry® Enterprise Service 10

Posts: 17
Registered: ‎05-01-2012
My Device: Z30
My Carrier: Vodacom

BB Collaboration & Lync



I'm experiencing a problem that I cannot seem to find a solution/resolution or at the very least a workaround for.


The situation is as such:- 


We have two offices :-


Location A and Location B.


Each location has its own blackberry domain (and server obviously).


We have a single Lync and exchange infrastructure to support both locations.


I have installed and configured Collaboration in Location A without many issues and it works perfectly at the moment.


My issues now start when trying to get Collaboration for Lync in Location B to stay started.


As far as I can tell the issue seems to be that the service is unable to provision itself automatically and this results in no valid trusted application pool error and the service stopping.


I then tried to manually provision the service by following the KBs and I get a generic error about the store being corrupt or something.


When I check on Lync there is nothing and no trusted application pools exist in AD either.


Basically,  BB Collaboration seems to think that there is a trusted application already in existance when there isn't (or at the very least that's what I have come to believe).


I am not sure what exactly the problem is and would love somebody to be able to help me out with a possible cause or solution or workaround so that I can get on with my other Blackberry projects.

Posts: 17
Registered: ‎05-01-2012
My Device: Z30
My Carrier: Vodacom

Re: BB Collaboration & Lync

OK - So I have found a work around - for those of you who are having a similar or the same problem.


The problem was security permissions on Location B's besadmin account.


We also updated Location B's BES to Windows Server 2008 R2 SP1 which might or might not have made a difference.


Still not sure what the problem was but at least it is now working.

The issue related to a TSE in AD and it could not create the TSE for some reason.



Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BB Collaboration & Lync

Permissions can be a fun thing to figure out, glad to see you made progress.


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