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02-28-2013 04:32 AM
i updated yesterday the whole server farm. But i can not activate my BlackBerry 10. I have two servers one with BES 5.0.4 and one with BDS, UDS, BMS. All devices (iPhones, old BlackBerry's) work fine exept BB10. When i try to to activate i get allways the error msg:
The server couldn't be contacted. Echeck that you are connected to a network and that the server address is correct.
I connected the BB via my Provider as well through Wlan. From BlackBerry Expert Support Center i checked the connection to my server and to my device. Both were ok.
Do you have any idea what could be the problem?
Thx a lot!
02-28-2013 04:52 AM
02-28-2013 05:21 AM - edited 02-28-2013 05:22 AM
The Server is able to register with the bb infrastructure. As well the srp test tool works fine. For the activation i tried both (with mail and pass and with mail, pass, serveraddress) But without success
02-28-2013 05:36 AM
02-28-2013 05:47 AM
02-28-2013 05:59 AM - edited 02-28-2013 06:00 AM
We use exchange 2007. I allready configured the smtp and assigned a email profile. I tested with "generate an activation email" and this worked.
Thank you for your patience
Btw. is it correct, that i do not have a router service as i have at the 5.0.4 server? Could it be that this is within the dispatcher?
02-28-2013 06:06 AM
02-28-2013 06:13 AM
No worries. Thank you anyway. But whats a bit strange, if i have again a look in to the experts center i can see the follwoing:
Previous Activation Results
Error encountered during previous activation:
The BlackBerry Device Service was unable to contact the activation server.
Do you probably know what they mean with "activation server"?
02-28-2013 06:31 AM