02-19-2013 08:30 AM
One more clarification please. While we activate through BDS, will there be any device shown in Traveler console as it does when we activate directly through Traveler?
02-19-2013 08:42 AM
If activating the same device that you've activated directly to Traveler, then this device should carry on and use the document already showing under the devices list on the messaging tab of the Traveler server in Domino Admin.
If setting up a new device, I would new entry should appear in this section for the device you are activating through the BDS. This is a nessecity if you have device control on the Traveler side turned on (as I do). I received an email advising of the request to access the Traveler server and to state whether the device should be approved for use or not. Even if the device is not approved, a device document will remain in the list of devices but will be listed as 'Unapproved'. I know this is not the case in your environment as you do not use this method of control but this is more of an FYI incase it was something you were considering.
Hope the above helps.
02-19-2013 08:57 AM
We have not enabled that control to "Approve" the device activation so it would not be an issue. I have tried to delete the device document in Travler database which it had generated while activating directly from Traveler and then activated through BDS. It shows the device is activated rom BDS user details, workspace created on the device but no device details in Lotus Traveler Devices and no mails on the device yet. BB support had asked me to wipe it and retry now. Let me try this too.
02-19-2013 09:03 AM
When you say you have 'tried to delete the device document', are you having problems removing it or were you succesful in removing it?
Just to confirm, your device 'last contact date' on the BDS is current?
I would be very tempted for a fresh install if your in an environment where this is possible. Especially if the hard reset/wipe of the Z10 doesn't fix the issue.
02-19-2013 09:10 AM
02-19-2013 09:58 AM
I did security wipe and the device doesn't start. It starts with a screen showing connect to PC. Connected to PC and still nothing happens. Digging crackberry forums to recover it now. Driving me nuts really. I hate BB now
02-19-2013 10:59 AM