Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Developer
Posts: 13
Registered: ‎09-23-2009
My Device: Not Specified

BDS Wireless Activation unable to conact server

[ Edited ]

I am trying to activate a Playbook and upon doing so i am getting the "Unable to contact server, please check connectivity or server address"  I am using the server address in the format Sxxxxxxx.  On the BDS in the Dispatch log i get the following lines.  Any help is greatly appreciated. thank you.

 

[30450] (01/11 12:45:07.495):{0x11C8} {xxxxxx} User unchanged (disp): id=3, email=xxxx, device=<none>{PINxxxxxx}, routing=<none>, agent=<none>, time=0, ext=1, wl=0, keys=(0:0:0)
[30222] (01/11 12:45:07.495):{0x11CC} {xxxxxxxxxx} MFH: contentType=IPPP, sizeOTA=136, sizeOTW=147, TransactionId=6362312, Tag=-1190683853, device=PINxxxxxxx;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P
[30518] (01/11 12:45:07.495):{0x11CC} [BIPPe] {xxxxxxx} Forwarding data to ext service (IPPP), size=252, extTag=5, Tag=-1190683853
[30222] (01/11 12:45:08.618):{0x11D0} {xxxxxxxxxx} MTH: contentType=IPPP, sizeOTA=164, sizeOTW=191, TransactionId=511311873, Tag=5, device=500CF0D8;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P
[30313] (01/11 12:45:08.618):{0x11D0} {xxxxxxxxxx} Sending external data to device, contentType=IPPP, routing=S86588321, device=PINxxxxxxxx;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P, size=271, cmd=0x3, TransactionId=511311873, Tag=5, Submit=0
[30368] (01/11 12:45:09.398):{0x11D4} {xxxxx} Packet has been delivered to device, Tag=5

New Developer
Posts: 13
Registered: ‎09-23-2009
My Device: Not Specified

Re: BDS Wireless Activation unable to conact server

I was able to activate using USB through the console and have the EAS policy pushed but appears that any action through the console such as lock device or sent IT policy doesnt seem to go wirelessly.  Something doesnt seem to be routing properly.  Has anyone else had this happen? thank you.

Contributor
Posts: 12
Registered: ‎12-21-2010
My Device: 9700 bold
My Carrier: Rogers

Re: BDS Wireless Activation unable to conact server

What are you using as server address while activating PB? It should be SRP ID of your BDS ...