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New Developer
Posts: 13
Registered: ‎09-23-2009
My Device: Not Specified

BDS Wireless Activation unable to conact server

[ Edited ]

I am trying to activate a Playbook and upon doing so i am getting the "Unable to contact server, please check connectivity or server address"  I am using the server address in the format Sxxxxxxx.  On the BDS in the Dispatch log i get the following lines.  Any help is greatly appreciated. thank you.


[30450] (01/11 12:45:07.495):{0x11C8} {xxxxxx} User unchanged (disp): id=3, email=xxxx, device=<none>{PINxxxxxx}, routing=<none>, agent=<none>, time=0, ext=1, wl=0, keys=(0:0:0)
[30222] (01/11 12:45:07.495):{0x11CC} {xxxxxxxxxx} MFH: contentType=IPPP, sizeOTA=136, sizeOTW=147, TransactionId=6362312, Tag=-1190683853, device=PINxxxxxxx;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P
[30518] (01/11 12:45:07.495):{0x11CC} [BIPPe] {xxxxxxx} Forwarding data to ext service (IPPP), size=252, extTag=5, Tag=-1190683853
[30222] (01/11 12:45:08.618):{0x11D0} {xxxxxxxxxx} MTH: contentType=IPPP, sizeOTA=164, sizeOTW=191, TransactionId=511311873, Tag=5, device=500CF0D8;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P
[30313] (01/11 12:45:08.618):{0x11D0} {xxxxxxxxxx} Sending external data to device, contentType=IPPP, routing=S86588321, device=PINxxxxxxxx;rIp9vNIxVLO2d79SaMqvcg53G00Wok+XuppZlkj740fgAlFPEl0IW7ZF347nhP8P, size=271, cmd=0x3, TransactionId=511311873, Tag=5, Submit=0
[30368] (01/11 12:45:09.398):{0x11D4} {xxxxx} Packet has been delivered to device, Tag=5

New Developer
Posts: 13
Registered: ‎09-23-2009
My Device: Not Specified

Re: BDS Wireless Activation unable to conact server

I was able to activate using USB through the console and have the EAS policy pushed but appears that any action through the console such as lock device or sent IT policy doesnt seem to go wirelessly.  Something doesnt seem to be routing properly.  Has anyone else had this happen? thank you.

Posts: 12
Registered: ‎12-21-2010
My Device: 9700 bold
My Carrier: Rogers

Re: BDS Wireless Activation unable to conact server

What are you using as server address while activating PB? It should be SRP ID of your BDS ...