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BlackBerry® Enterprise Service 10

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Regular Contributor
Posts: 53
Registered: ‎06-25-2012
My Device: Z10
My Carrier: Rogers
Accepted Solution

BDS "Unable to enroll" on new BDS/Fusion install

I've recently installed the BDS to get a bit of a head start on BES10.

I'm trying to do a wireless activation using the srp address and I'm getting the error

"Unable to enroll. Please use advanced setup."

Nothing seems to pop up in my DISP log except that the user is pending and nothing in the EMWS log either.

 

I was given to pages to look at none of them I believe is applicable:

http://www.blackberry.com/btsc/KB31822

and

http://www.blackberry.com/btsc/KB29467

and

http://www.blackberry.com/btsc/KB29468

 

I've also had no luck with USB activations.

 

Regular Contributor
Posts: 53
Registered: ‎06-25-2012
My Device: Z10
My Carrier: Rogers

Re: BDS "Unable to enroll" on new BDS/Fusion install

I found that the issue was not with the new server it was with my Playbook, I rebooted it and I was able to activate it on BDS.