Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

New Member
Posts: 1
Registered: ‎07-12-2013
My Device: Z10
My Carrier: MTS
Accepted Solution

BES 10.1.1 SMS/PIN/Phone Logging

Hello Everyone


So I just upgraded our BES 10 to 10.1.1 and noticed that we can finally do SMS/PIN/Phone logging which I have enabled but I don't see any logs being generated in the LOG\Date folder. I am checking the same location that BES 5 would keep the log files but I don't see them. And I am trying to get logging to work from both Z10's and Q10's which have 10.1+ firmware installed.


Any suggestions?

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: BES 10.1.1 SMS/PIN/Phone Logging

This requires devices to be activated as EMM - Regulated so that they only have a work partition.  Devices activated for BlackBerry Balance do not support this type of logging.

New Contributor
Posts: 3
Registered: ‎02-11-2009
My Device: Not Specified

Re: BES 10.1.1 SMS/PIN/Phone Logging

Ok, I have EMM - Regulated setup, how do you enable the logging?