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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 3
Registered: ‎07-16-2013
My Device: blackberry q10, z10
My Carrier: airtel Tanzania

BES 10.1.1 Universal device manager

i have installed BES10.1.1 its working fine with Blackberry 10 devices

 

i have a problem with Universale device module everytime i tyr to log in it give an error username and paasword incorrect.

 

can you assist on this?

 

username and password are correct.

Trusted Contributor
Posts: 146
Registered: ‎08-18-2010
My Device: Z10
My Carrier: Vodafone.de

Re: BES 10.1.1 Universal device manager

Hi,

 

perhaps this helps:

 

http://www.blackberry.com/btsc/KB29603

 

Regards,

hape

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Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: BES 10.1.1 Universal device manager

[ Edited ]

My error is similar what is described in cause 3 but what other user beside Admin account I can try?  I'd need to login to it once with some account before I can create an account in UDS??

This is what they suggest as solution:

Resolution 3

Ensure that the user account which is attempting login has a role which can perform this action by logging in with another user and viewing available administrative users.