Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Contributor
Posts: 2
Registered: ‎08-14-2013
My Device: Android device
My Carrier: GiffGaff

BES 10.1.2 - Workspace Creation Issue

Hi,

 

We are trying to look at the secure work space feature.  We`ve created a new user in the Bes console, assigned an IT Policy, a compliance policy, a workspace and a workspace policy to the user/device and we have the appropriate licenses.  The workspace is never created though - under settings\work space the user creation sits in pending updates.  The workspace log reports the below.  Any idea how to fix this issue??? Thanks -

 

DEBUG,"2013-08-14 01:38:04,051",7,0,"0fbd2b81-e3b4-4361-bdd8-466168ec8fac","RESPONSE: loading time: 0.4962287 sec",
ERROR,"2013-08-14 01:38:04,058",7,0,"0fbd2b81-e3b4-4361-bdd8-466168ec8fac","Secure Work Space Manager creation of the shadow copy for user with ID = '5:User already exists.' was failed.",
ERROR,"2013-08-14 01:38:04,058",7,0,"0fbd2b81-e3b4-4361-bdd8-466168ec8fac","Secure Work Space Manager creation of the shadow copy for user was failed. with RequestID: 5:User already exists.",
INFO,"2013-08-14 01:38:04,065",7,0,"0fbd2b81-e3b4-4361-bdd8-466168ec8fac","UserCreateTaskExecutor: executed 1 tasks.",
ERROR,"2013-08-14 01:38:04,065",7,0,"0fbd2b81-e3b4-4361-bdd8-466168ec8fac","Task is failed: Id=9, UserId=5, Type=UserCreate, Params=, ExecuteExpected=14/08/2013 07:38:04, ErrorCount=8, ErrorMessage=User already exists.",
DEBUG,"2013-08-14 07:32:11,738",44,0,"efdc6c36-139c-4dc0-a2c1-55d6e29ae4c2","REQUEST: DELETE https://ca.swsmanager.bbsecure.com/adam/sapi/v1/nodes/815148486508611400/bulkAccounts",
DEBUG,"2013-08-14 07:32:11,739",44,0,"efdc6c36-139c-4dc0-a2c1-55d6e29ae4c2","Request body: <AccountKeyList>

Retired
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: BES 10.1.2 - Workspace Creation Issue

Hello systems_engineering,

Welcome to the BlackBerry Support Community Forums.

Thank you for your question regarding Secure Work Space Creation. 

 

Would it be possible to try adding another user one without a space in their username? I have seen this before but I am still trying grab some more information about it.

Let me know if you have any other questions.

- LW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

New Contributor
Posts: 2
Registered: ‎08-14-2013
My Device: Android device
My Carrier: GiffGaff

Re: BES 10.1.2 - Workspace Creation Issue

Hi,

 

Yes, you are quite correct in that a space in the username does cause the issue.  However, our organisation standard is to have spaces in usernames so we can`t really change that - so when is this likely to be fixed|??? Thanks

Retired
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: BES 10.1.2 - Workspace Creation Issue

Hello systems_engineering, 

 

We are working to have it fixed in a future release of the software. At this time there is no ETA.

 

Sorry for an inconvenience this might cause.

- LW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Highlighted
Contributor
Posts: 11
Registered: ‎06-27-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: BES 10.1.2 - Workspace Creation Issue

Hi,

 

we had the same problem. Deleting the pending tasks directly from the BDSMgmt_UDS Database Table sys_container_sync_task solved it for us. New activations an assigning the Work Space to iOS devices works fine again.

 

Cheers