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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 7
Registered: ‎06-20-2011
My Device: 9800
My Carrier: Admin

BES 10.1 Roles vs. Mail profile during user creation.

Hi,

We have notice a strange behavior, when Administrator (Senior Helpdesk Administrator Role) creating a new user and during the creation process select mail profile, it drops an error "You are not authorized to perform the action for this user."

If he leaves mail profile field blank, user is being created without any errors and the same Administrator can assign mail profile.

Any ideas?

KR,

Michael.

Regular Contributor
Posts: 53
Registered: ‎05-22-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BES 10.1 Roles vs. Mail profile during user creation.

Hi

WE have exactly the same. Our BB Partners tried in their environment and have the same issue.

 

It has been raised to BlackBerry as a possible bug in BES 10.1.1 (the version we are using).

 

If i hear anything I will update the thread

Charles

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: BES 10.1 Roles vs. Mail profile during user creation.

Is this happening in BAS or Studio or both?

Regular Contributor
Posts: 53
Registered: ‎05-22-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BES 10.1 Roles vs. Mail profile during user creation.

Both....

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: BES 10.1 Roles vs. Mail profile during user creation.

Is this 10.1.0 or 10.1.1?  I just tried 10.1.1 and was successfully able to add a user with an EAS profile using a senior helpdesk admin

Regular Contributor
Posts: 53
Registered: ‎05-22-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BES 10.1 Roles vs. Mail profile during user creation.

10.1.1 strange that you can do that, then. We had the error confirmed by our partner too.

New Contributor
Posts: 7
Registered: ‎06-20-2011
My Device: 9800
My Carrier: Admin

Re: BES 10.1 Roles vs. Mail profile during user creation.

We are still on 10.1, planning to update to 10.1.1.

Actually there is additional thing we use on the Roles, we limit permission subjects of groups to designated group names instead of default "All groups"

This might be causing the issue.

KR,

Michael.

Regular Contributor
Posts: 53
Registered: ‎05-22-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BES 10.1 Roles vs. Mail profile during user creation.

That is the same for us.

 

Tomorrow I will try just senior helpdesk administrator.

Regular Contributor
Posts: 53
Registered: ‎05-22-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BES 10.1 Roles vs. Mail profile during user creation.

Hi

 

So, i did a bit more testing. If i set myself as Senior Helpdesk I can add the user with the profile directly. Our delegation permission is slightly different - our admins have roles based on groups. So, identical to Snr Helpdesk but where 'All Groups' is selected we have a specific group selected, and get the error on user creation if the mail profile is selected.

 

Chas