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07-23-2013 07:11 PM
After spending a few days struggling to get my trial of BES 10.1 up and running I am pleased to say I am nearly there! Trouble is I had to reinstall BES and now I cannot get the Secure Work Space element working. It is the exact issue covered in http://www.blackberry.com/btsc/KB34508 but the solution says to contact Blackberry Technical Support.
We do not have any support agreements in place and the cheifs wouldnt be happy to pay for support when the software is under trial so how can I get the help I need?? Looking at the US Website complimentary support is offered during the trial but I can find no mention of the same offer in the uk??
07-26-2013 09:05 AM
just to make if you have verified all these articles
"The system could not enable Secure Work Space. Request to Secure Work Space Provisioning Service failed." is displayed when attempting to enable Work Space in the Universal Device Service Administration Console
Reinstalling the BlackBerry Enterprise Service 10 causes iOS devices and Android devices to not be enabled for secure workspace
Configuring network firewalls to work with BlackBerry Enterprise Service 10 version 10.1
Tested connection with Telent commands eg:
telnet <region>.bbsecure.com 3101
08-12-2013 06:14 AM
Same problem with this error:
No exact corresponding article is present in the KB.
The most similar is the http://www.blackberry.com/btsc/KB34508
But as previous said is a nonsense to have a Technical support subscription for a trial version.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-16-2013 10:45 AM
you get a free call to support on the trial too
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V