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BlackBerry® Enterprise Service 10

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New Member
Posts: 1
Registered: ‎07-23-2013
My Device: n/a
My Carrier: n/a

BES 10.1 - The system could not enable Secure Work Space.

Hi Folks,

 

After spending a few days struggling to get my trial of BES 10.1 up and running I am pleased to say I am nearly there! Trouble is I had to reinstall BES and now I cannot get the Secure Work Space element working. It is the exact issue covered in http://www.blackberry.com/btsc/KB34508 but the solution says to contact Blackberry Technical Support.

 

We do not have any support agreements in place and the cheifs wouldnt be happy to pay for support when the software is under trial so how can I get the help I need?? Looking at the US Website complimentary support is offered during the trial but I can find no mention of the same offer in the uk??

 

Thanks

Contributor
Posts: 14
Registered: ‎01-21-2009
My Device: Z10 + Q10 + BB Bold + Android
My Carrier: O2

Re: BES 10.1 - The system could not enable Secure Work Space.

Hi Mate

 

just to make if you have verified all these articles

 

http://www.blackberry.com/btsc/KB34587

"The system could not enable Secure Work Space. Request to Secure Work Space Provisioning Service failed." is displayed when attempting to enable Work Space in the Universal Device Service Administration Console

 

http://www.blackberry.com/btsc/KB34508

Reinstalling the BlackBerry Enterprise Service 10 causes iOS devices and Android devices to not be enabled for secure workspace

 

http://www.blackberry.com/btsc/KB34193

Configuring network firewalls to work with BlackBerry Enterprise Service 10 version 10.1

 

Tested connection with Telent commands eg:

telnet <region>.bbsecure.com 3101

 

 

Regards
Singh

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Contributor
Posts: 18
Registered: ‎04-13-2012
My Device: 9790
My Carrier: vodafone

Re: BES 10.1 - The system could not enable Secure Work Space.

Same problem with this error:

++++

ERROR,"2013-08-12 12:00:24,547",38,0,"511471ce-f7c1-4633-9f4a-520eec81e5d4","Secure Work Space password is empty for tenant with ID = 2. Secure Work Space Manager authentication may be failed.",

ERROR,"2013-08-12 12:00:25,000",38,0,"511471ce-f7c1-4633-9f4a-520eec81e5d4","Secure Work Space password is empty for tenant with ID = 2. Secure Work Space Manager authentication may be failed.",

++++

 

No exact corresponding article is present in the KB.

The most similar is the http://www.blackberry.com/btsc/KB34508

But as previous said is a nonsense to have a Technical support subscription for a trial version.

 

New Contributor
Posts: 6
Registered: ‎02-13-2013
My Device: 9810
My Carrier: Vodacom

Re: BES 10.1 - The system could not enable Secure Work Space.

Hi,

 

Go to https://besc.webapps.blackberry.com/besc/dashboard/ and register. You can get one free support call from BlackBerry from there.

 

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES 10.1 - The system could not enable Secure Work Space.

you get a free call to support on the trial too

 




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