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BlackBerry® Enterprise Service 10

Posts: 22
Registered: ‎02-04-2014
My Device: Z10
My Carrier: A1
Accepted Solution

BES 10.2 Known Issues



i found the folowing known issue in Release Notes of BES 10.2:


In the event of a failover of the device service from the primary instance of the BlackBerry Enterprise Service 10 components to the standby instance, devices cannot connect to the Enterprise Management Web Service of the new primary instance (formerly the standby instance). As a result, you cannot manage the devices from the administration consoles. (DT 8378171)


Fail back to the original primary instance and then reactivate the devices.


I have BES 10.2 HA in a Testenvironment, and I have done many manual Failovers and I didn´t got an issue like that.

After a Failover all devices could be managed perfectly.

I would like to know under which circumstances I could get this issue.


Please help.



Posts: 22
Registered: ‎02-04-2014
My Device: Z10
My Carrier: A1

Re: BES 10.2 Known Issues

Got the Infos from BB Support.


This Problem could also be resolved without activation and this known Issue is not always the case.

Good Luck Smiley Happy

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES 10.2 Known Issues

thanks for sharing that info


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