Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
Contributor
Posts: 22
Registered: ‎02-04-2014
My Device: Z10
My Carrier: A1
Accepted Solution

BES 10.2 Known Issues

Hi,

 

i found the folowing known issue in Release Notes of BES 10.2:

 

In the event of a failover of the device service from the primary instance of the BlackBerry Enterprise Service 10 components to the standby instance, devices cannot connect to the Enterprise Management Web Service of the new primary instance (formerly the standby instance). As a result, you cannot manage the devices from the administration consoles. (DT 8378171)

Workaround:

Fail back to the original primary instance and then reactivate the devices.

 


I have BES 10.2 HA in a Testenvironment, and I have done many manual Failovers and I didn´t got an issue like that.

After a Failover all devices could be managed perfectly.

I would like to know under which circumstances I could get this issue.

 

Please help.

 

Thanx.

Contributor
Posts: 22
Registered: ‎02-04-2014
My Device: Z10
My Carrier: A1

Re: BES 10.2 Known Issues

Got the Infos from BB Support.

 

This Problem could also be resolved without activation and this known Issue is not always the case.


Good Luck Smiley Happy

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 10.2 Known Issues

thanks for sharing that info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V