02-25-2013 05:16 AM
02-25-2013 09:07 AM
The error message appeared on the new install, but I've managed to get users connecting despite this.
02-25-2013 09:18 AM
03-05-2013 06:26 AM
Hi, I'm having exactly the same problem as you. Everything is looking OK, all the test in the documentation work fine (Telnet, bbsrptest) but I keep getting the same error message.
You said (And it's marked as "solved") that your users are activating despite this... does that mean although you are getting the error... in fact it looks like the request is working?
Could you clarify how you are activating users? I'm banging my head against a brick wall here because I can't find any reason why the error is happening. I've checked the firewall logs and nothing is being dropped out or back in!
Any suggestions would be gratefully recieved!
03-05-2013 06:53 AM
I build a new server and only had the issue with one user. I'm only guessing but think that might have been due to the user having an apostrophe in her name, but I managed to activate her by entering the server ID during the activation. Have you removed the user from any old BES servers?
03-05-2013 07:00 AM
I've removed the user (me) fromt he old BES5 server, yes... but I've also tried with a brand new user (never had BB before) and it gives the same error message
Quite frustrated to be honest, don't know why it is coming back with the error. The funny thing is it comes back pretty quickly, when I run the bbsrptest.exe I get this response...
S\tools>bbsrptest.exe -host gb.srp.blackberry.com 3101
Attempting to connect to gb.srp.blackberry.com (18.104.22.168), port 3101
Sending test packet
Waiting for response
So I know ALL is OK with communication, both ways. It's almost as though the BB infrastruture is saying get lost, you can't add this user.
I'm assuming you can run two BES servers (BES5 & BES10) using the same domain name for both (i.e. firstname.lastname@example.org) I know the user can't exist on both... but they both sit in the same domain.
Thanks for the prompt response, much appreciated.
03-05-2013 07:02 AM
Have you definitely got gb.srp.blackberry.com configured in your BES server? The install initially populated my sevrer with an address that wasn't reachable.
03-05-2013 07:20 AM
You might be onto something here.. I might have picked the wrong serial number / license key when I installed the software... can you confirm which one it is (if your'e doing the trial software like me)?
Thanks... other people injecting thoughts really helps!
03-05-2013 07:37 AM
The licenses aren't clearly labelled on RIMS response - so I can see what you mean, but I'm not sure if it's possible to get the serial number wrong. It checks it at the install stage. I entered mine incorrectly a couple of times and it wouldn't let me carry on with the install.
You can double check the SRP address though via:
Servers and Components > Blackberry Domain > Server View > Server Name > Server Name again