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BlackBerry® Enterprise Service 10

New Member
Posts: 1
Registered: ‎08-09-2014
My Device: Z10
My Carrier: Viettel

BES 10 does not send update policy to clients.

[ Edited ]

Hi all,


A few days ago, when I created a new user on BES 10 and activated new users; but the Policy was assigned to user is not correctly. It was used Default Policy (BES 10 default policy). My orgranization is used balanced mode to all user devices. (Blackberry Z10 only)


And I rechecked all users, all most the users can not update the policies or deployed softwares.


Two week ago, it was good. My BES 10 is connected to Internet directly, and BB is used Wifi without firewall filtered or 3G.


May I can do to resolve this problems?