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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎06-21-2012
My Device: 9860
My Carrier: Bite

BES doesn't take ept.dat from mailboxes, users not getting emails to their BB devices.


BES doesn't take ept.dat from mailboxes, users not getting emails to their BB devices.


Permission test (besadmin credentials) for test.user2 mailbox


BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - besadmin

test.user2: Opening message store using
/o=Community Hub/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=R
/o=Community Hub/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=C
onfiguration/cn=Servers/cn=comhubex.DOMAIN/cn=Microsoft Private MDB
test.user2: Mailbox opened successfully
test.user2: Root Folder opened successfully
test.user2: Folder created successfully
test.user2: Test folder deleted successfully
test.user2: MAPI test completed successfully
test.user2: CDO Server Name: comhubex.DOMAIN
test.user2: CDO Mailbox DN: /o=Community Hub/ou=Exchange Administrative Group (F
test.user2: CDO logon successful
test.user2: Get default calendar folder successful
test.user2: Get calendar folder name successful: 'Calendar'
test.user2: CDO test completed successfully
test.user2: Active Directory permissions test completed successfully
test.user2: Initializing EWS Proxy... successful
test.user2: Configuring User... successful
test.user2: EWS calendar find request... failed


Exchange 2010 is running on server. BES installed on the same server. BES services (besadmin login) restart didn't help.


where to start looking?



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Posts: 32,226
Registered: ‎06-25-2008
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Re: BES doesn't take ept.dat from mailboxes, users not getting emails to their BB devices.

look at MAGT log at time of activation




default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:








Where the first pair of digits are the Agent ID you set.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: BES doesn't take ept.dat from mailboxes, users not getting emails to their BB devices.

When there are issue where the BlackBerry Smartphone cannot complete an enterprise activation due the ETP.DAT does not arrive the User's Inbox, please do the following:


**Check that you have the proper permissions in Microsoft Exchange Server



**Verify that there are no email filters in the User's Inbox in Microsoft Exchange Server


**Also verify this Knowledge Base Article http://www.blackberry.com/btsc/KB14812