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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 9
Registered: ‎10-28-2011
My Device: 9650
My Carrier: Sprint
Accepted Solution

BES 5.0.3 MR4 - Mapi/CDO Update

Hi all,

 

Server 2008 R2 x64

 

I follow kb15779 (and everything i can find related to it) to update MAPI and CDO.  I get through everything to the point of recreating the MAPI Profile, but when i go to BB Server Config and Edit Mapi I get "The MAPI subsystem cannot be correctly initialized and used."

 

I did this a week or two ago on one of our 2003 BES servers, and things went flawlessly.

 

I realize 2008 r2 is a different monster, but i cannot figure out what is going on.

 

Just for reference I am NOT pleased that our last admin setup a BES on 2003 and one on 2008.  This process is so we can right-some-wrongs and get to exch2010.

 

Thanks.

New Contributor
Posts: 9
Registered: ‎10-28-2011
My Device: 9650
My Carrier: Sprint

Re: BES 5.0.3 MR4 - Mapi/CDO Update

Got it figured out and I'm kicking myself:  Previous Admin used a different service accounts for each of our BES', dont ask me why.  Ran everything under the appropriate account, bingo.

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0.3 MR4 - Mapi/CDO Update

glad to see you figured it out

 

hopefully each BES is using a dedicated Mail server that hosts its BESAdmin account.

 




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New Contributor
Posts: 9
Registered: ‎10-28-2011
My Device: 9650
My Carrier: Sprint

Re: BES 5.0.3 MR4 - Mapi/CDO Update

[ Edited ]

They are indeed.  I also have another question related to this topic.  We have a few BES' all on MR4: If we update to a new release in the future, do we have to update all of our servers at the same time?  Or can they function properly at different releases?

 

We are unfortunately not running HA, but they are all "linked" for the BAS WebUI.

 

Thanks again.

Contributor
Posts: 14
Registered: ‎07-20-2011
My Device: 9790

Re: BES 5.0.3 MR4 - Mapi/CDO Update

Different service accounts for each of our BES might be related to this: Issues with the BlackBerry Enterprise Server when using a Windows Server 2008 Global Catalog Server - NSPI Bind Limit exceeded http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17325
Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0.3 MR4 - Mapi/CDO Update

if they are all using the same database, you should update them all at the same time.

 

If separate databases, you can do one at a time.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V