04-05-2011 02:00 PM
I am going over the prerequisites for utilizing OCS 2007 R2 for BES 5.0.3 and have everything taken care of except for the certificate.
I was utilizing, KB24960 - How to request a TLS certificate to allow the BlackBerry Collaboration with Microsoft Office 2007 R2 which has a nice walkthrough. I am fine up to step 9 when the instructions note to, "Make sure the root certificate is present for the Enterprise Certificate Authority in your domain."
We do not have an internal Certificate Authority, only external.
If I process along with the request, it attempts to send it to the Active Directory authority, which does not exist.
I contacted RIM support and they stated this process will work by using this process with an external CA, but my certificate administrator does not feel it will as it is not referencing their root certificate.
In addition to this I have tried to export the request to see if RIM was correct and it will work, but do not know the settings to export the key as.
Now that all of the background is out of the way, has anyone had any experience with this type of a cert issue yet or have any suggestions on how to proceed?
If I cannot use this method to request a TLS certificate from by CA, what method should I use, the same method used to request a BAS (SSL) certificate?
Any advice is appreciated.
05-31-2011 11:40 AM
Still working on it, but it seems ot be on the OCS end now. I can login to OCS on the BlackBerry and send messages, can't receive them or get updated prosence information. We are going to apply the latest patches to the OCS Front End Wednesday morning to see if that resolves these remaining issues?
05-31-2011 01:15 PM - edited 05-31-2011 01:16 PM
Just did a straight up SSL requet using the certificate function built into OCS. I did have an issue getting the private key to import but was able to repair it after installing the certificate.
06-01-2011 08:31 AM
I want to run the collaboration service, I get an error message like the following. What can I do. Thank you.
<2011-06-01 15:20:43.294 EEST>::<BBIM_BESSRV_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] Error: An item with the same key has already been added.>
06-01-2011 11:27 AM
I ran into this error after reinstalling the Collaboration service using the BES installer. What had happened is the setup had created a second Trusted Service for the Collaboration service. I accessed the RTC Services using ADSI edit and removed the duplicate entry. After that the collaboration sevice stayed up for me without crashing.