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Contributor
Posts: 13
Registered: ‎10-16-2009
My Device: Not Specified

BES 5.0 hungs one mailbox agent after 24-48 hours ..

Hello Experts

I have a problem with a BES server 5.0.

Every 24-48 hours the bes server hungs one mailbox agent and none of the users monitored by that agent receive any mail or sync from the bes server

The other users are just fine

 

the workaround till now is just rebooting the server every night

 

The setup is

BES 5.0 last MR

2 exchange servers(one ex 2003 sp2 and one 2007 sp1) in the same site/subnet/switch with the bes server

 

I have opened a ticket with rim and they had a look at the logs telling us there is a Pipe Full and Srp drop connection

and advised to look at a network connectivity or ISP problem

How there can be a Network Connectivity problem or ISP problem since the other users are working fine

 

Any advise ???

 

Thanks

 

 

 

 

 

 

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

[ Edited ]

Some tests to start with. If the srp drops BES goes offline.

KB02068 - How to troubleshoot SRP connectivity issues

 

Also which exchange server has the issues? SP1 or SP2?

 




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Contributor
Posts: 13
Registered: ‎10-16-2009
My Device: Not Specified

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

all of those test have been done and were no srp problem. moreover the other users had no trouble si in my opinion it's not an srp connectivity

the users affected are on ex 2003 sp2

moreover we have tested Exchange RPC over TCP on production Exchange Server hosting affected BB users and mailboxes, connectivity using Microsoft’s Exchange LOADSIM with 1000 users and RPCPing latency remained under 4 ms.

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

How many BES users are on each exchange server?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 13
Registered: ‎10-16-2009
My Device: Not Specified

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

33 users on ex 2003

32 users on ex 2007

New Contributor
Posts: 8
Registered: ‎04-09-2008
My Device: Bold 9650
My Carrier: Verizon

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

Is this BES 5.0 installed on Windows 2008?

La Fletch
Contributor
Posts: 13
Registered: ‎10-16-2009
My Device: Not Specified

Re: BES 5.0 hungs one mailbox agent after 24-48 hours ..

no. the server is windows 2003 std