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BlackBerry® Enterprise Service 10

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Visitor
Posts: 1
Registered: ‎01-28-2010
My Device: Pear 8110, Bold 9000 & 9700, 8800, Flip, Storm 2
My Carrier: T-Mobile

BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Hi there,

 

we are running a BES 5 w SP1 und MR 1 connected to a MS Exchange 2007.

 

Everything runs fine exept when I try to send software wireless (OTA) from the BES to Bold 9700 devices.

In the vendor.xml I can see the device and the firmware-version (under the name of my carrier t-mobile).

In the device.xml the device is also listed.

Then I assign a software to a user with a Bold 9700 device.

Nothing happens.

When I look to "view resolved applications" I see nothing in the "Resolved applications"-fields. I just find the software under "other configured applications" with a "unknown device" message.

The software runs in exactly that version on the devices when installed over the webbrowser.

The BES pushes it to every device with a fw version 4.x we have.

Before installing MR1 we had the same problem with Bold 9000-Models running FW 5.x.

 

Do you have any idea what the cause could be?

 

Thanx!

Greetings

Michael

=====//=====
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Check device.XML although it should self update.

 

KB13589 - How to update the device.xml and vendor.xml files

 

also make sure your APP is compatable with OS 5.0 and the 9700.

 




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BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 101
Registered: ‎09-16-2008
My Device: Not Specified

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

hi

 

In the rim link said for version 5.0 automatically bes server connect to rim website and download the files every hour. Is it neccesarry to do a configuration in the bes server? we have a bes 5.0 sp1 mr1 and the files are not updated and we search the files in rim website and there are differents from we have in the server

Thanks

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Sure you can manually update them.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 101
Registered: ‎09-16-2008
My Device: Not Specified

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

ok we can update manually, but this atumatic way is possible? We are looking for some information about it  but we don't find anything.

 

thnaks

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Do you allow your BES web access?

Runnign any Firewall software on it?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Trusted Contributor
Posts: 101
Registered: ‎09-16-2008
My Device: Not Specified

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Yes the bes has access to internet

No there is not firewall activate on the bes, only bes software it is running

 

Trusted Contributor
Posts: 101
Registered: ‎09-16-2008
My Device: Not Specified

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

hi

 

we upadated manually the device.xml and vendor.xml and we continue with the same problem than lompoc, we can deploy the aplication to 8520 and 9700. In the bes 4.1.6 we can deploy the same application without any problem. And for other models like 8100 and 8800 we can deploy the application.

Any idea we can do???

 

thanks for your responses

Trusted Contributor
Posts: 101
Registered: ‎09-16-2008
My Device: Not Specified

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

[ Edited ]

hi

We found another post in the forum http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/Java-Application-Push-issue-on-B... with a similar problem and the way to resolve is updating a table in the database.

 

thanks

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 5: OTA Software Distribution to Bold 9700 fails: "unknown device"

Nice find and thanks for sharing your solution.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V