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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 4
Registered: ‎04-20-2010
My Device: Bold 9700
My Carrier: Orange UK
Accepted Solution

BES Mailbox + Internet Mailbox on Same handset (Send As)

Hi,

 

I have a BES enabled handset/user who wants to add an external mail account (Hotmail/Gmail etc...) to their handset.

This in itself doesn't pose any significant problems until the user wants to send an e-mail from the external mail account.

 

When the user sends an email from the handset there is no option to "Send As". It always defaults to their BES Mailbox.

 

Is there anyways of changing this? To have two independent mail accounts on one handset?

 

Regards

 

Jamie

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Mailbox + Internet Mailbox on Same handset (Send As)

you might have an IT policy that is restricting all emails to be sent from BES

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 4
Registered: ‎04-20-2010
My Device: Bold 9700
My Carrier: Orange UK

Re: BES Mailbox + Internet Mailbox on Same handset (Send As)

Hi,

Thanks for the reply. Would you know where that particular policy might sit on the BES Admin Sofware?

Regards

Jamie
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Mailbox + Internet Mailbox on Same handset (Send As)

Service Exclusivity, Allow other messaging services.

 

Specify whether users can use other message services on the BlackBerry device.

Set this rule to False to force all outbound messages through your organization's BlackBerry Enterprise Server and prevent users from sending outbound messages from other message services.

Warning: This rule does not prevent users from receiving inbound messages from other message services.

If you do not set this rule, a default value of True will be used.

This rule applies to Java-based BlackBerry devices version 3.6.0 and higher, and 85x/95x BlackBerry devices version 2.5.0 and higher.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V