06-30-2009 10:24 AM
We are currently in the process of migrating 400+ users from bes 4.0 to bes 5.0. Over the past few days w have been running into a lot of problems. For every 10 user's that we move 5 of them are not able to re-activate. Some of the errors being received on bb's; IT Policy Rejected, Activation failure please contact you administrator. I am thinking that a wipe of the individual blackberry's will do the trick. The only problem with that is we have 400+ users and not are all that savy to do this & users are @ various locations around the country. Has anyone come across this before? Ideally I am hoping that there is a way to migrate the user's w/out them even knowing they are being moved.
Any assistance would be GREATLY APPRECIATED as I am ready to pull what little hair I have left out of my head.
06-30-2009 10:45 AM
You can add the setting "Remote Wipe Reset to Factory Defaults" under Security in your current BES' policies. You would be better to Wipe & re-EA to save lingering issue.
06-30-2009 11:35 AM
No worries. So the process would be:
- enable the aforementioned policy setting (keep in mind that if you change the setting, BES will resend the policy to all users associated with that policy so I would create a new policy and apply that to users you're moving for the day.)
- ensure policy is applied to HH
- alert user through your company's communication method and process
- send info to user on how to re-activate their own HHs
- send "Remote Wipe" command
- user EA away on their own
06-30-2009 11:40 AM
Ok good deal thanks a lot. I do have a question. The method that you just gave me, how is this different from using the transporter tool?
I just stumbled across it. If I am understanding this correctly the transporter does this all behind the the scenes?
06-30-2009 11:44 AM
To be honest, I'm not familiar with it as we are in process of migrating from GroupWise to Exchange.
I believe that tool helps streamline behind the scene work between Exchange & BES so you do not have to.
I do not believe it does anything to the HH, which is the issue you're encountering.