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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 5
Registered: ‎07-09-2013
My Device: Blackberry Torch 9800
My Carrier: Proximus

BES10 - Blackberry Secure Connect Service

Hi all,

 

Just now I installed BES 10.1 on our SBS 2008 server next to the BES 5 SP4. The installation went through but one service cannot be started:

 

BES10 - Blackberry Secure Connect Service

 

We are unable to manage v10 and v5 devices.

 

Can you help me out please?

 

Regards.

 

Serge.

Contributor
Posts: 44
Registered: ‎06-26-2013
My Device: 8700
My Carrier: Germany

Re: BES10 - Blackberry Secure Connect Service

Load TCPView from Sysinternals/Microsoft, stop all services and start only one product (BES5 or BES10).
compare ports, this should be an port conflict.
If you know the affected port you can fix one side.
New Contributor
Posts: 5
Registered: ‎07-09-2013
My Device: Blackberry Torch 9800
My Carrier: Proximus

Re: BES10 - Blackberry Secure Connect Service

I have tried now with all the services belonging to BES 5 stopped but the BES10 - Blackberry Secure Connect Service still won't start.

Contributor
Posts: 44
Registered: ‎06-26-2013
My Device: 8700
My Carrier: Germany

Re: BES10 - Blackberry Secure Connect Service

Hmm the EAS should be running at port 2195 (fake APNs) with this as running process "BSCAdapter.exe". Please check it if there is an another conflict. Check if the server can directly connect outbound with the ports 80/443/3101. I am not shure if the service not start if there is an firewall problem.
Too many "if" hope you know what i mean. Smiley Wink
New Contributor
Posts: 5
Registered: ‎07-09-2013
My Device: Blackberry Torch 9800
My Carrier: Proximus

Re: BES10 - Blackberry Secure Connect Service

I've checked with netstat -ano but there is no service or process listening on port 2195. The server has outbound access to all destinations on ports 80 and 443 and to be.srp.blackberry.com on port 3101.

Contributor
Posts: 44
Registered: ‎06-26-2013
My Device: 8700
My Carrier: Germany

Re: BES10 - Blackberry Secure Connect Service

Okay the 3101 desti is not enough, check this one: http://www.blackberry.com/btsc/KB34193
New Contributor
Posts: 5
Registered: ‎07-09-2013
My Device: Blackberry Torch 9800
My Carrier: Proximus

Re: BES10 - Blackberry Secure Connect Service

I have checked the link you gave me and the firewall config seems fine to me.


The Blackberry server has outbound access over ports 80, 443 and 3101 to all destinations.

While trying to start the Blackberry Secure Connect service I have monitored the server's traffic on the firewall and there is nothing that is being blocked.

 

There are no errors in Windows Event Viewer about the service not being able to start.

Contributor
Posts: 44
Registered: ‎06-26-2013
My Device: 8700
My Carrier: Germany

Re: BES10 - Blackberry Secure Connect Service

In this case just restart the setup an try an fix installation.
New Contributor
Posts: 5
Registered: ‎07-09-2013
My Device: Blackberry Torch 9800
My Carrier: Proximus

Re: BES10 - Blackberry Secure Connect Service

Hi,

 

To solve the problem, we signed in on a Blackberry Customer Basic Support contract.

 

Blackberry Support gave me a .reg file which I needed to import on the server.

 

After the import the Blackberry Secure Connect Service could be started.

 

Thanks for the suggestions.

 

Regards.

 

Serge.