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BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎06-04-2013
My Device: Z10
My Carrier: Swisscom

BES10 Client with Touchdown on Android --> Hugh Battery consumption



We have a brand new installed BES10 V10.1.3.7 Server on Windows 2k8 R2 installed in English. I have set up the Universal Device part of it, tested on Android Device, it works fine but....


After setting up my Work Account on BES10 Client on my Galaxy S4, I have used a direct connection with ActiveSync without any Problem. At the momen I set up the Account with BES10 Client and Touchdown, wenn I connect it to the battery charger and unplug it, the battery goes down very quickly and the phone become to be hot, after 3h the battery is down.


This problem comes only when I have an account synced with BES10 Client. To resolve the problem I have to restart the phone and everything goes good since the next charge and unplung...


Any Idea?


Thanks, sincerely.