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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 2
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Telus

BES10 - One user with playbook and Z10



I have a number of users who have a Z10 phone, as well as a playbook. We want to control them all via BES10. However setting both devices (Z10 and Playbook) up under a single account doesn't seem to be working. The first device (Z10 or playbook) works fine. The second then fails.

How can I set up one user to use both a Z10 and a Playbook under BES10?

Trusted Contributor
Posts: 160
Registered: ‎10-02-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BES10 - One user with playbook and Z10

What version of BlackBerry Device Service?


If you add the PlayBook first, when you add the Z10, does it prompt the user to "Add or Replace"?

New Contributor
Posts: 2
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Telus

Re: BES10 - One user with playbook and Z10

The BDS service is the stock one that came with the BES10 install package.
If the playbook is added first, it works fine. When the Z10 is added the user is not prompted for anything, it just replaces the playbook.
Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES10 - One user with playbook and Z10

How do you activate the device? Wireless or via Cable/WebDesktop Manager - In all my wireless activation I was prompted to replace or add the device on my Z10.
Find more information about Enterprise Mobility Management at EMMAdmin.com
Posts: 23
Registered: ‎02-28-2013
My Device: Z10
My Carrier: T-Mobile

Re: BES10 - One user with playbook and Z10

This setup works for me:

WIth the Z10 activated, log into BDS, click manage user, search for user, click Generate an activation password.  (this was important because the email has server address info, if you know it you can choose to Specify an activation password)


From the Playbook - Accounts, Add New Account, Email Calendar and Contacts, Advanced Setup, Work Account,
User ID -> email address
Activation Password --> What was generated in the email or you defined.
Server address -->  Unique to your BDS (if you dont know it, it's in the generated email)


I was not prompted to replace or add when performing the steps above.  

One time I accidentally tried to activate a 2nd Z10 device for a single account and did receive that prompt.