Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Regular Contributor
Posts: 73
Registered: ‎10-28-2011
My Device: Curve 9700
My Carrier: Bell Canada

BES10 Web Desktop Mgr vs. BB Link, BB Desktop Manager 6.0

Hello all, I am wondering two things:


Should a PC have both BlckBerry Link and also BlackBerry Desktop Manager 6.0 installed?  I believe this was because they used to have an old BB device, then we switched to BES10 so now she has BB Link on there as well.  Can I remove BB DM 6.0, or will that potentially lose files or backups they have? 


My second question is, is the Web Desktop Manager for BES10 meant to be used instead of BB Link or are they two seperate things? 


Thank you. 

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES10 Web Desktop Mgr vs. BB Link, BB Desktop Manager 6.0

should no longer need the older DM software now that on BB10


LINK and WebDesktop manager are a bit different and dont do everything the same


Web Desktop is meant as a service portal for work side


Link is more for personal backups, Sync etc


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Regular Contributor
Posts: 73
Registered: ‎10-28-2011
My Device: Curve 9700
My Carrier: Bell Canada

Re: BES10 Web Desktop Mgr vs. BB Link, BB Desktop Manager 6.0

Thanks Mr. Rope. 


I've always been confused about sync'ing in these desktop-level programs vs. sync via BES.  I've recently learned that BB Link has Document Sync which BES doesn't support, but otherwise is there any reason one should sync using their software at the desktop when they're on BES?  Besides document sync, is there something Link dos for syncdifferent than wirelessly to the BES?