04-11-2013 07:21 AM
quite familiar with bes from past use etc but i managed to lock out our admin account and cannot gain access to the admin console, in past i have been able to access the database and browse through sql management studio to bdmgt database and find and reset the password from the dbo.BASUsers table
but in bes10 the table layout and databases look different, can anyone shed light on this? i need access to the console as soon as possible so any help would be greatly appreciated
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04-11-2013 07:52 AM
On our BDS database, there's a reference to dbo.basUsers in the 'Views' subfolder. I don't know enough about this though to suggest anything, just pointing it out in case it's useful.
Hope this helps.
04-11-2013 08:18 AM
Thank you, had a look and its a complete duplicate of the table
dbo.EASusers, and any amendments made in LoginPassword automatically update in the table you mentioned also.
I think I'm in the right place but I cant tell what encryption its using though otherwise i could just generate a hash and place it in there and hopefully I should gain access
04-11-2013 08:32 AM
Would it help if I reset the password on our test server and gave you the hashed value that is generated? If so, tell me what information you need from which tables and I'll reset our admin password to 'blackberry'.
04-11-2013 09:19 AM
I set the Blackberry Authentication System Administrator account password to blackberry on our BDS BAS and confirmed that the table field on the SQL server changed to:
Hope this helps mate.
04-11-2013 09:33 AM
04-11-2013 01:01 PM
I can login to web desktop manager however not the administrator service, is there a specific field/table i need to change a value in to allow the admin access to the admin service guys?
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-11-2013 02:01 PM
This is for BES 5 but maybe it can offer some help
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
04-11-2013 02:33 PM