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BlackBerry® Enterprise Service 10

Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1
Accepted Solution

BES10: deleted user cannot be re-added


During testing I inadvertedly deleted a user on the BES10 (BDS).


However when trying to re-add the user in question ("Create user") this userid/name doesn't appear as a user that can be added any more.


I already checked whether there's still the deletion process going on but I have no deployment jobs pending whatsoever.


Also tried rebooting the server - didn't help either.


So how can I get that user back into BES10?


(BTW, I found a posting on http://forums.crackberry.com/bes-10-f321/removed-users-bes10-but-cant-add-him-back-783243/ that looks similar. However in my case the user in question isn't stuck in the deletion process; i.e. the user doesn't appear in the "manage users" list any more)


Thanks much in advance for your help,


Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: BES10: deleted user cannot be re-added


To verify if BlackBerry smartphone user accounts are queued for deletion, perform the following steps:



    1. Under BlackBerry Solution Management, expand User.


    1. Click Manage Users.


    1. In the Search for users menu, click Advanced search.


    1. In the Email criteria section of the Advanced Search, select True in the Queued removal of BlackBerry services drop-down box.


    1. Click Search.



BlackBerry smartphone users who are pending a deletion, but the process has not completed, will be displayed.


The BlackBerry smartphone user account can be purged from the database or removed immediately from the BlackBerry service by performing the following steps:



    1. Click the Display name of the BlackBerry smartphone user that is displayed when searching for BlackBerry smartphone users that are Queued removal of BlackBerry services.


    1. Click Immediate removal of BlackBerry services.

If user is stuck in pending delete, you can drop user from database using the following:

1. Open command prompt
2. Type "osql -E"
3. 1>use BESMgmt
4. 2>go
5. 1>delete from userconfig where mailboxsmtpaddr=''user@domain.com''
6. 2>go


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New Contributor
Posts: 8
Registered: ‎04-16-2013
My Device: Blackberry Z10
My Carrier: Verizon

Re: BES10: deleted user cannot be re-added

So there's a user (ME) that I removed after initial testing of my newly built BES 10 server and it's stuck in pending delete in the admin console.  The SQL above isn't valid for BES 10.  I show a list of users using SQL and it doesn't show me in any kind of state, active or pending delete.  I've had a ticket open with Blackberry Support for 5 days now with no luck yet.  I really need to add myself back so I can work from my phone again.  Any suggestions?  Thanks.