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BlackBerry® Enterprise Service 10

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Contributor
Posts: 12
Registered: ‎07-24-2008
My Device: Not Specified

BES10 installation fails

[ Edited ]

Hello, 

 

We want to install BES10 (W2K8 R2 x64), but it directly fails when the installation starts:

 

<#03>[30000] (02/20 09:04:48.956):{0xA6C} Installing BlackBerry Administration...

<#03>[30000] (02/20 09:04:48.956):{0xA6C} CBASComp::BackupFiles: [C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\BAS\jboss\ejb\server\default\deploy\bas-ds.xml] not found.
<#03>[30000] (02/20 09:04:49.034):{0xA6C} Step RunInstall failed
<#01>[10000] (02/20 09:04:49.034):{0xA6C} [CMSIWrapper::Install]: Unknown error launching package [1639]
====== END OF LOG ======

 

When I looks at the location C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\ the BAS folder isn't there. 

I just downloaded the installation files, so don't know what to do next. 

 

Any advice?

 

Best regards,

D

New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Bold 9780
My Carrier: Telus Mobility

Re: BES10 installation fails

Just throwing an idea out there.

Have you gone through all of the preliminary/pre-installation checks like adding the user you do the install under (preferably besadmin) to the local adminstrators group, as well as enabling the 2 local security policy settings for that user account.  Reboot when done.

I also read elsewhere that launching the Autorun.exe file from the extracted folder as administrator is preferred.

 

I am currently installing BES10 myself, but did not encounter the kind of problem you describe.

 

Gavin

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: BES10 installation fails


D0180 wrote:

Hello, 

 

We want to install BES10 (W2K8 R2 x64), but it directly fails when the installation starts:

 

<#03>[30000] (02/20 09:04:48.956):{0xA6C} Installing BlackBerry Administration...

<#03>[30000] (02/20 09:04:48.956):{0xA6C} CBASComp::BackupFiles: [C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\BAS\jboss\ejb\server\default\deploy\bas-ds.xml] not found.
<#03>[30000] (02/20 09:04:49.034):{0xA6C} Step RunInstall failed
<#01>[10000] (02/20 09:04:49.034):{0xA6C} [CMSIWrapper::Install]: Unknown error launching package [1639]
====== END OF LOG ======

 

When I looks at the location C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\ the BAS folder isn't there. 

I just downloaded the installation files, so don't know what to do next. 

 

Any advice?

 

Best regards,

D


Do you have a space in the service account name or password?

Contributor
Posts: 12
Registered: ‎07-24-2008
My Device: Not Specified

Re: BES10 installation fails

Yes, in our password? We use this account allready for years on our current BES environment. 

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: BES10 installation fails


D0180 wrote:

Yes, in our password? We use this account allready for years on our current BES environment. 


You'll need to change the password or use a different service account that doesn't have a space.

New Contributor
Posts: 5
Registered: ‎02-27-2013
My Device: BB 10
My Carrier: Bell Mobility

Re: BES10 installation fails

[ Edited ]

I had almost exactly the same problem. Removed the space from my service account's password and the installation worked flawlessly. Thanks, BD