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BlackBerry® Enterprise Service 10


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Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1
Accepted Solution

BES10 - static mail agent?

Hi,

 

A couple of days ago we set up BES10. In order to track down activation problems I'd like to assign a certain user a static mail agent (like we had/have in BES5).

 

Where/how can I set a static mail agent for a user?

 

Thanks much in advance for any clue,

-bblacksheep

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES10 - static mail agent?

[ Edited ]

There are no Mailbox Agents anymore, therefore no static one.
Activation can be troubleshooted by MDAT and EWS logs.

 

Edit: And on the EAS side of course.

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Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1

Re: BES10 - static mail agent?

Oops, thats kinda bad news.
Since there are no static mailagents:

o) Is there any info about which messages to to which logfile?

o) Any "logparser" out there, since looking in GBs worth of log files is a bit time-consuming to say the least...

-bblacksheep
Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES10 - static mail agent?

Sorry don't understand the first question ^^
Message are not logged by BDS anymore cause the BDS does not synchronize -> EAS troubleshooting
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Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1

Re: BES10 - static mail agent?

Hi Oliwer,

Concerning my first question: I'd like to know which messages from the BES go to which of the logfiles (DISP, EMWS,...)

Sorry if this sounds dumb, but what is "EAS"?

-bblacksheep
Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BES10 - static mail agent?

EAS is Exchange ActiveSync.

This doc explains which Service is responsible for which function and contains a dataflow for the actiation process.
http://docs.blackberry.com/en/admin/deliverables/48972/BlackBerry_Device_Service_6.2_Feature_and_Tec...


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Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1

Re: BES10 - static mail agent?

Thanks - this one definitely sheds some light on the setup ;-)

 

-bblacksheep