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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎02-20-2013
My Device: Z10
My Carrier: ee

BES10 trade-up CAL not permanent



we are running a BES 10 server and have traded up some of our BES5 licences.

we have done this twice over the last few weeks and each time the server has after a time removed them and reverted to the evaluation CAL.


has anyone any ideas?





Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BES10 trade-up CAL not permanent

Hi gordonrgw,

Can you please verify that the Client Access License itself changes back to the old one? If this is the case, I would recommend contacting tradeupsupport@blackberry.com for assistance with this issue.

Let me know how it goes.



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