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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎09-17-2009
My Device: Not Specified
Accepted Solution

BESAdmin Account cant access WebConsole



My BESAdmin account cant access the WEBCONSOLE or WEBDESKTOP... each time  I try to login I get the error : The username, password, or domain is not correct. Please correct the entry.

- Everything else is working fine (so it is not a Send as permission inssue).

- When I Verify the LDAP setting on Server Configuration they are VALID.

- When I change the account name and Password on the server configuration with other account (and also create that account in SQL) I am able to login the WEBConsole (but obviously I can do nothing with other account)


- I have apply MR1 so It is NOT the Password encriptation Problem of BES5.0

- I have check the Clock of the servers and the time is the same.

- I have check my DNS and everything seens ok (and since I can Login when I create other account I think DNs is not the problem).

- I have read other forums of people with the same problem but no answers (They have even reinstall and the problem persist).




I'm runnig Windows 2008 on both servers (BES Server and Domain Controller/DNS Server)





Have any one have had this problem and a solution or ideas....


Thanks in advance

Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: BESAdmin Account cant access WebConsole

Have you been able to look at the BAS-AS logs? They are usually pretty telling. Any particular exceptions popping up when you try to log in?
The only stupid question is the one you don't ask before you reboot the BES.
New Contributor
Posts: 2
Registered: ‎09-17-2009
My Device: Not Specified

Re: BESAdmin Account cant access WebConsole

Hi thanks for your answer. I have resolve this problem by adding "Use DES encryption types for this account" on BESAdmin Active directory Account .