10-01-2009 12:29 PM
We have just recently moved all our users to a new server running 5.0. Everything worked 2 weeks ago when I was on the phone with the migration technitian, but now when I attempt to access the BlackBerry® Administration Service it will not let me login.
When I try to login via Active Directory is gives me, "The username, password, or domain is not correct. Please correct the entry." However I know the account is correct because that is the same username and password that I am logged onto the server with AND the same account the BB services are running as.
Is there a log or a way to reset this issue? I need to add a new BB user but am currently stuck in the water.
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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-01-2009 01:57 PM
Start with this KB
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-01-2009 02:02 PM
I saw that, but when I open the BBAS-AS_01_20091001_0001.txt (BAS-AS) has nothing in it, I can't find anywhere that shows a failure.
I can't find anywhere in the log that has the username that I used.
I even stopped the BAS service, removed the log, started the service and tried again. No luck. The log doesn't show anything failed.
10-01-2009 02:40 PM
Well the log actually reads one line.
"stored password could not be decrypted"
As a resolution it says to install MR1. I'm going to install that, but I thought it already was installed.
10-01-2009 03:02 PM