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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 8
Registered: ‎05-07-2013
My Device: Z10
My Carrier: AT&T
Accepted Solution

BlackBerry Device Service CAL key disappeared 10.1.0.44 from Version: 6.2.1.7

Hello group, I found that the Blackberry Device Service CAL keys have disappeared once I updated to 10.1. The entire location is gone and my keys are nowhere to be found. In the location it used to appear it is now Mobile Voice Service licensing key. Has anyone seen this behavior and what is the reason behind it? I have no place to add new CAL keys now.

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: BlackBerry Device Service CAL key disappeared 10.1.0.44 from Version: 6.2.1.7

[ Edited ]
That is normal and was already discussed here Smiley Wink

Anyway, you need to trade up your licenses once more from BES10 to BES 10.1. Just log in to the Management Studio (https://yourbashost:7443) and go to the license tab - there you have a button to upgrade which opens a new website for the trade-up Was my answer helpful? - Like it please! Did my answer solved your request? - Mark it as solution Smiley Happy
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New Contributor
Posts: 8
Registered: ‎05-07-2013
My Device: Z10
My Carrier: AT&T

Re: BlackBerry Device Service CAL key disappeared 10.1.0.44 from Version: 6.2.1.7

Thanks... It disappeared and I did not know where it went!

 

Thanks again.