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BlackBerry® Enterprise Service 10

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Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation

Well cool on the RIM doesn't lock deal and thanks because I was getting mixed info on that. Man is this a learning experience :-)

 

There are 2 different servers involved here (1) the Exchange Server and (2) the BES Server.

 

Would rebooting the BES do anything ?

 

Thanks,

 

Chuck

Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation

Yep that one. Hmmm. I understand what you are saying and now understand the meaning of that email but am not sure about permissions. I've set this person up the same as all the other users I have on our BES (?)

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry fails Activation

 permissions info for BESAdmin account for reference.

 

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation

Oh sorry I read through that previoiusly and it all seemed to be at a higher level then this indiviual user or did I miss something. And if it is at a higher lever and all the other/current users are working OK why would any of those changes be needed ?

 

Thanks and sorry to be beating this to death !

 

Chuck

Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation - Fixed !

Well this is unreal... Maybe... I rebooted the BES server and guess what ? The device is at 64% on the activation and the user shows Running on the BES and the Pin # is showing now.

 

But frustrating as this has been I appreciatte everyone heres feedback. I' ve learned a lot as a newbie and greatly appreciatte that !

 

Chuck

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry fails Activation - Fixed !

Glad to hear things are looking better now.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation - Fixed !

:-)  Thanks. The user was cool about it but his manager was getting a liitle antsy...

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry fails Activation - Fixed !

Just start babbling about DNS, AD, etc and they will be lost and say good job in the end.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 13
Registered: ‎12-07-2009
My Device: BlackBerry Storm
My Carrier: Verizon

Re: BlackBerry fails Activation - Fixed !

LOL - GREAT idea :-)