Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
07-05-2013 06:42 PM
We have a Blackberry 10 server setup adn we have about 15 users on it currently (rest are on the old BES 5 paltform) on a mixture of Z10 and Q10 devices. We are using Exchange 2010 as our mail server.
Al is working fine except a random group of BB10 users would get an error on theis handheld devices saying
"Account not responding" or "Account is not sync". When this error pop up users are not able to send or recive emails.
Resolution is to go to Settings -> Accounts -> and then enter the users AD account password.
This does not happen to every BB10 user at the same time, but when thsi happens it'll effect a number of of users. Its not always the same group of users either and there's no set time interval between the errors.
When this error pop's up users passwords ahve not expiered or accounts locked out. Some of these users have iPads and have their corperate emails set (via active sync) on the device and email works fine in that deviec platform. Which leads me to think the issue is with the new BES 10.
At the time this error pops up i get thsi error in the event viewer in the BES10 server
Log Name: Application
Source: BlackBerry MDS Connection Service
Date: 7/4/2013 4:12:33 PM
Event ID: 15000
Task Category: None
<2013-07-04 16:12:33.316 PDT>::<MDS-CS_CTCBES10_MDS-CS_1>:<ERROR>:<
I also see this warning event in exchange server
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/28/2013 2:03:42 PM
Event time (UTC): 6/28/2013 9:03:42 PM
Event ID: bc202ce809e54caf8604655403e6b3ec
Event sequence: 4418049
Event occurrence: 8422
Event detail code: 0
Application domain: /LM/W3SVC/1/ROOT/Microsoft-Server-ActiveSync-1-130
Trust level: Full
Application Virtual Path: /Microsoft-Server-ActiveSync
Application Path: C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\sync\
Machine name: MAIL_SERVER_NAME
Process ID: 4996
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception type: InvalidOperationException
Exception message: Operation is not valid due to the current state of the object.
Request URL: https://MAIL_SERVER_FQDN:443/Microsoft-Server-Acti
Request path: /Microsoft-Server-ActiveSync/default.eas
User host address: 184.108.40.206
Is authenticated: True
Authentication Type: Basic
Thread account name: NT AUTHORITY\SYSTEM
Thread ID: 1
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at Microsoft.Exchange.Data.Storage.ExchangePrincipal.
Custom event details:
Any help to troubleshoot / resolve this issue is much appriciated.
07-08-2013 01:55 PM
This is BB's recommendation http://www.blackberry.com/btsc/KB33558
We decided to go with this, and it resolved the issue for us:
The issue is caused with a timeout based authentication that affects the active sync.