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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎04-16-2013
My Device: Torch Touch
My Carrier: Vodafone Ireland

Blackberry 10 devices getting quarantined for unknown reason(s)

Hello , we are running Bes 10 with a number of Z10/Q10 devices. All was working fine until earlier today.

We have just started to allow apples & android devices to connect to our exchange environment via active sync (exchange 2010) and it was working fine.

We set up rules to auto quarantine apple and android devices so we could manage who was connecting to our AS exchange server .

At no point or anywhere within the rules did we choose the Blackberry devices to be deny/allow but all our Z10/Q10s has started to be auto quaratined.

Is this a bug with Active Sync 2010 or something not configured correctly either on the AS side or BES side.

Any help would be great !



Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry 10 devices getting quarantined for unknown reason(s)

you have to check your 2010 rules and allow BlackBerry


I did same thing and the default policy quarantines all unless you allow ones you want.


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