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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: BB10
My Carrier: Rogers
Accepted Solution

Blackberry Dispatcher BES 10 errors

Hey guys,


Trying to figure out an issue. In my event viewer I have three errors.


Unable to convert SRP key to binary value

[SRP] No authentication key configured

Could not get SRP configuration from the database


I entered in all the key information when I did the intial install, everything was happy. Then when the installation was completing it could not start the Blackberry Dispatcher Service.


I tried to edit the SRP key from the BES console:

Blackberry Solution topology > Component View> Blackrry Device Service > BES Server


I get the request could not be completed. I have no idea how else I can change the SRP key... Any guidance would be appreciated.


Would really like to avoid reinstalling BES 10.



New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: BB10
My Carrier: Rogers

Re: Blackberry Dispatcher BES 10 errors

Issue was the SRP key was in capitals. You need to uninstall and reinstall using lower case. This fixed my dispatcher issue.



Guru III
Posts: 32,226
Registered: ‎06-25-2008
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Re: Blackberry Dispatcher BES 10 errors

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