Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎06-02-2009
My Device: Not Specified

Blackberry Enterprise Transporter --- Need Help Please ---

[ Edited ]

Hello, I used the Transporter to move the users over to the new BES 5.0 server.

 

They are all showing up.

 

The problem is, they aren't doing anything.

 

If I going into the BAS, and look at any particular user, all the information for them it there, but under the component information tab in the mail information window the user state is shown as initializing.

 

Please... Help...... 

 

There isn't a user that I moved that shows and last connectivy, and they all show Intializing under the email tab...

 


Going be some irate people any moment now...

 

Big D

 

Message Edited by ChaosEnvy on 06-04-2009 10:10 AM
New Contributor
Posts: 3
Registered: ‎06-08-2009
My Device: Not Specified

Re: Blackberry Enterprise Transporter --- Need Help Please ---

Post the log from the BET (BlackBerry Enterprise Transporter).  Default location is C:\Program Files\Research In Motion\BlackBerry Resource Kit\BlackBerry Enterprise Transporter\Logs

 

You can't tell why this is occurring without that information, but most likely it sounds like the service books weren't updated on the devices you migrated.