06-04-2009 10:03 AM - edited 06-04-2009 10:10 AM
Hello, I used the Transporter to move the users over to the new BES 5.0 server.
They are all showing up.
The problem is, they aren't doing anything.
If I going into the BAS, and look at any particular user, all the information for them it there, but under the component information tab in the mail information window the user state is shown as initializing.
There isn't a user that I moved that shows and last connectivy, and they all show Intializing under the email tab...
Going be some irate people any moment now...
06-09-2009 01:33 PM
Post the log from the BET (BlackBerry Enterprise Transporter). Default location is C:\Program Files\Research In Motion\BlackBerry Resource Kit\BlackBerry Enterprise Transporter\Logs
You can't tell why this is occurring without that information, but most likely it sounds like the service books weren't updated on the devices you migrated.