10-21-2011 06:59 PM
One of the Blackberry Torch 9800 I have at my workplace is experiencing a synchronization issue with Outlook 2010. When a message is deleted from the cell phone, the deleted message does not appear to be deleted in
the user's Outlook inbox (when viewing email from the computer). It appears to be a synchronization error.
The phone's current software is 6.0 Bundle 2647. Outlook is run on Exchange 2010 and there is a Blackberry enterprise server.
Any ideas on this issue?
10-21-2011 11:12 PM
Yes, the Desktop 6.0 doesn't reconcile emails in your outlook pst files....I found that out after I just recently had to upgrade to a 9810... not a happy guy..LOL
10-24-2011 07:04 AM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-24-2011 10:06 AM
reconcile was not removed. more like it was not enabled most times
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V