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BlackBerry® Enterprise Service 10

Posts: 1
Registered: ‎02-22-2010
My Device: Curve 8330
My Carrier: Verizon

Can't listen to .WAV file attachments on 4.2 firmware after BES 5 migration

I am in the process of migrating our users to BES 5 from BES 4.1.6.  A few users have complained that they can no longer listen to .WAV file attachments -- they receive the error message "An unknown error was encountered."


From what I can tell this seems to be happening on the models with firmware 4.2 (8703 and 8830) and not those with 4.5 (mostly 8330).  Does BES 5 require more recent firmware (4.5) for the .wav attachments to open?



Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Can't listen to .WAV file attachments on 4.2 firmware after BES 5 migration

[ Edited ]

There are some features that an old device OS will not do on a new server and this might be one of them.


I would upgrade any devices on 4.2 to 4.5 if possible to use some of the newer features of BES.

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