Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Reply
New Member
Posts: 1
Registered: ‎06-28-2012
My Device: Bold 9780
My Carrier: Orange

Cannot Activate IOS on UDS

Hello,

 

i install Mobile with UDS on same serveur.

I open port on my firewall.

 

And i try activate my iphone 4 on my UDS, i have error message: 

 

Your device cannot be activated at this time. Please try again later or contact your administrator

 

Where is the file of communication logs ?

 

 

Highlighted
Contributor
Posts: 17
Registered: ‎05-01-2012
My Device: Z30
My Carrier: Vodacom

Re: Cannot Activate IOS on UDS

 

 

default location :\Program Files (x86)\Research In Motion\Universal Device Service\Logs\Communication

 

please have a read through the installation and administration guides for UDS to ensure that you have set it up correctly.

 

 

Contributor
Posts: 18
Registered: ‎04-13-2012
My Device: 9790
My Carrier: vodafone

Re: Cannot Activate IOS on UDS

for your error read this http://www.blackberry.com/btsc/KB30215

BlackBerry Employee
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: Cannot Activate IOS on UDS

Hi Mathieu

 

When you first enter the MDM URL on the device client, the client will perform a ping and try and hit the communication module. If it can access it then it will present you with Username and Password.  If you don't see the username and password screen then it means that:

 

- iOS device does not have the RootCA if your using an SSL signed by internal CA.

- Port 443 is not open on the firewall

- Communication module is not started in IIS.

 

The KB posted above should also help identifying where the problem is.

 

Let us know if you are still having issues activating iOS.