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BlackBerry® Enterprise Service 10

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Contributor
Posts: 16
Registered: ‎06-25-2012
My Device: 9700
My Carrier: CSl

Cannot Activate iPhone/Androi

Hi All,

 

 

 

Everytime i tried to activate an iPhone or Android, i got an error message from Mobile Fusion Client. For instance, on iPhone, it pops up a message saying "Your device cannot be activated at this time. Please try again later or contact your administrator."; while on Android, it just says "Activation error".   I've tried on three different devices and all getting error.

 

The UDS, and communication module are installed on the same server, and mobile device is supposed to be activated on office wifi network.  I'm not sure where the problem is, and i've followed everything on the documents setting up APN, certificate etc.  The certificate is issued by our domain certificate authorities server, and it's also trusted on the iPhone as well.

 

Any help will be much appreciated!!

 

 

Cheers,

 

BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Cannot Activate iPhone/Androi

You will need to check your communication logs to see why this error is occurring.

Contributor
Posts: 16
Registered: ‎06-25-2012
My Device: 9700
My Carrier: CSl

Re: Cannot Activate iPhone/Androi

turned out i got a trial third part SSL certificate which solved the problem.

 

thanks