Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

New Contributor
Posts: 3
Registered: ‎08-13-2012
My Device: BOLD 9650
My Carrier: Verizon

Error Connecting to secure mobile website

Hello.  I work for a medium sized government agency and manage several Blackberry Bold 9650 phones.  The phones are managed by a BES server in through another department in the same municipality.  I am unsure what version of Blackberry Enterprise Server the BES is  running.  Most of the devices we have are running version 6.0 or 6.5, but there are a few that are still running version 5.0.


Here is the problem we are having:  A handful of these phones cannot access a secure state law-enforcement website after we reconnect to the BES using either a new phone or an existing phone after their BES account has been reset.  There are no certificates needed on the phone, and all the necessary security policies are passed down from the BES as expected.   All the necessary configuration settings to access this site appear to be normal.  However, when the user tries to use the blackberry or other browser to access this site, they get an error message,

:  "A network error has occurred.  Please try again later."

One key thing that I've noticed between the phones that connect properly to the secure site is an unlocked padlock displays in the upper right corner of the blackberry.  Version of OS does not seem to matter.


Our agency suspects that the problem is with a group policy or routing configuration policy on the BES, although the BES administrator believes that it is a routing or network issue on our end.


Here is my question:  Is there some setting on the BES or the blackberry that controls whether or not a device connects directly to the internet, or connects to the BES first before connecting to the internet?


THanks in advance for any help.

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Error Connecting to secure mobile website

Check your BES version number

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )

2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".

3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed.

Also you can learn more about the MR level with the bundle number too.



Group Wise

Let us know what you have





Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Contributor
Posts: 3
Registered: ‎08-13-2012
My Device: BOLD 9650
My Carrier: Verizon

Re: Error Connecting to secure mobile website

 Product Version 5.0.3 MR 7 (Bundle 227)